Position: Team Leader -CSE No. of Positions: 1 Location: Kundli, Sonipat, Haryana Qualification: Degree/Diploma in Textile, Textile Designing, Textile Technology, Clothing Technology, Fashion Design, Apparel Design, Fashion Technology or Any Graduate Experience: 3-5 years in Garment manufacturing, Home furnishing, Trim & Packaging Skills: Coordination, Team Handling, Communication, Presentation Job Description :
Work with own team on order fulfillment based on agreed lead times with customer and ensure, end-customer is updated on deliveries proactively.
Prepare and submit reports related to delivery performance, quality related complaints and other challenges.
Review of the Open Orders status on daily basis with team and timely closure of on Hold orders and maintaining a high accuracy of Order status, both in review and subsequent reporting.
Monitor and resolve Customer Complaints as per defined QMS, quality procedure and its timely closure, with proper agreement and confirmation. If required escalate matters based on severity of issues.
Help team in resolving customer queries. Any major issue highlighted should be acted on immediately while involving all important stakeholders
Holding Weekly review meeting with Team Members and reporting manager to resolve internal and non-urgent customer service related issues.
Participation in regular Plant meetings representing issues related to Order processing and customer complaints and collecting Plant Feedback on Team performance.
Provide training to team on buyer expectations.
To Motivate and evaluate team and its performance based on qualitative aspects of the job.
Interested candidates apply and send their profile at: email@example.com, firstname.lastname@example.org Contact : Ms Muskan, Corporate HR at 9899118332